Cat Scratching board with tunnel hole and toy ball Scratcher

Q: I It has been longer than the estimated arrival time, and I still haven't received my order. What should I do?

A: If your order is delayed beyond the expected delivery time and you haven't heard from us, log in to your account and go to "My Orders" to check the latest dispatch/delivery status.

If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you.

Q: Where can I find my invoices?

If you need an invoice, please contact our customer service team.

You will receive via email the invoice within 24h team@thehotsale.co.uk

It normally takes 24-48 hours for order handling in working days and 3-7 business days for transit time. (UK Express Standard Logistics Time)

Free Shipping for England, Wales & Scotland Mainland (Postcode Specific)

Orders are processed within 24-48 hours on working days and delivered within 3-7 business days (UK Express Standard Logistics Time).

Delivery Surcharge for Remote Areas
A surcharge applies to remote areas, including:

• Scottish Highlands, Scottish Offshore Islands, Channel Islands, Isle of Wight, Isle of Man
• Postcode areas: FK, KA (1-26, 29, 30), PA (1-19, 21-38, 41-49, 60-78, 80), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO (30-41), etc.

No delivery to Northern Ireland (BT postcodes).

For remote areas, please contact us before placing your order at: team@thehotsale.co.uk . We will inform you of the shipping cost, and if you do not accept the charges, we will cancel the order. Thank you for your understanding.

Quality Delivery Service
Thehotsale offers free UK mainland delivery through trusted carriers such as Royal Mail, Yodel, DX, DPD, FedEx, and XDP. Our warehouse professionals carefully inspect and package your orders to ensure safe and timely delivery.

Additional Notices

1. Delivery Time: 3-7 working days (delays may occur).

2. Cancellation Fee: Applies after dispatch.

3. Multiple Items: Orders with multiple items may arrive on different days.

Thank you for choosing Thehotsale!

Free Shipping

Free shipping on all orders within mainland UK. Unfortunately, delivery to other than the mainland UK will incur additional shipping charges. Please refer to our Shipping & Delivery Policy for more details or contact our customer service team for assistance.

30-Day Return & Exchange Policy

We offer the option to return most items within 30 days of receipt if you are dissatisfied with the product or have changed your mind.

Please contact our customer service for return and exchange fees.

Compensation for Damaged Items

If you receive an item that is damaged or unusable, we take full responsibility and will provide a refund, exchange, or replacement based on your preference..

Dedicated Customer Service

To help you make your purchase perfect, our stores are open, we're delivering as normal, our customer service team is ready to help you via Email: team@thehotsale.co.uk.Click Here for all contacts